Customer Experience Analyst – Personal Banking
MidFirst Bank Oklahoma City, OK
MidFirst Bank Oklahoma City, OK
MidFirst Bank Oklahoma City, OK
4 days ago 174 applicants
See who MidFirst Bank has hired for this roleSave job
Welcome back
Sign in to save Customer Experience Analyst – Personal Banking at MidFirst Bank.
- Report this job
The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience. The position is responsible for helping ensure team members deliver on MidFirst’s commitment to provide extraordinary service and exceed our customer’s expectations across touch points. In this role, you will have the opportunity to work with senior management and make a positive impact in the Company by pursuing your creative ideas, managing them to resolution, and building valuable relationships and influence.
Principal Duties And Responsibilities
- Supports Voice of the Customer initiative, working to uncover and assess customer experience enhancement opportunities
- Evaluates and analyzes customer feedback to understand trends and opportunities identified in customer surveys, online reviews, issues, complaints and other relevant customer data
- Supports management and engagement with third-party customer experience survey providers
- Maintains customer experience reporting and analysis initiatives, including complaint and quality control evaluations
- Creates and manages detailed project plans to ensure the successful implementation of initiatives
- Oversees the implementation of solutions such as process re-designs, advancements in technology, new or enhanced internal controls or other improvements to the business operation
- Coordination of training and instruction to impacted personnel when processes are modified
- Effective communication and presentation to various levels of management and staff within the organization
- Management of multiple projects to completion to the satisfaction of business operations
- Participation in management training and development
The position is on-site at our corporate campus in Oklahoma City, with no opportunity for remote/hybrid schedules.
JOB SPECIFICATIONS
- Bachelor’s degree in Finance, Mathematics, Economics, Management, Organizational Leadership, Supply Chain Management, Entrepreneurship, Industrial Engineering, Computer Science or MIS with a minimum GPA of 3.0 or 3-5 years of commensurate experience in lieu of specific degree required
- Knowledge of Business Intelligence (“BI”), reporting concepts and analysis techniques
- Knowledge of general principles of data warehouse environment and enterprise BI tools regardless of platform
- The ability to build strong cross-functional partnerships
- Strong problem-solving, analytical reasoning and critical-thinking abilities
- Exceptional attention to detail, and time management
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Banking
Referrals increase your chances of interviewing at MidFirst Bank by 2x
See who you know
Get notified about new Customer Analyst jobs in Oklahoma City, OK.
Sign in to create job alert
Similar jobs
-
Client Success Expert (Remote)
Client Success Expert (Remote)
INFUSE
Oklahoma City, OK
-
Customer Service Representative
Customer Service Representative
Fulcrum Group tx
Norman, OK
-
Customer Experience Representative
Customer Experience Representative
LHH
Oklahoma City Metropolitan Area $55,000.00 - $75,000.00
-
Customer Service Specialist (Hybrid)
Customer Service Specialist (Hybrid)
Memorable Escapes
Oklahoma, United States
-
Customer Experience Analyst
Customer Experience Analyst
American Fidelity
Oklahoma City, OK
-
Client Solutions Professional I (Customer Service and/or Collections Experience Preferred)
Client Solutions Professional I (Customer Service and/or Collections Experience Preferred)
BOK Financial
Oklahoma City, OK
-
Inbound Customer Service Agent - Consumer Relations (Remote)
Inbound Customer Service Agent - Consumer Relations (Remote)
GE Appliances, a Haier company
Oklahoma City, OK
-
Remote Customer Service Positions Paying Up to 19 Per Hour Now Open
Remote Customer Service Positions Paying Up to 19 Per Hour Now Open
NoGigiddy
Oklahoma City, OK
-
Ops. Customer Services Representative
Ops. Customer Services Representative
Gateway Services Inc.
Spencer, OK
-
Sales Operations Analyst
Sales Operations Analyst
Canonical
Oklahoma City, OK
-
Associate Sales Operations Analyst
Associate Sales Operations Analyst
Canonical
Oklahoma City, OK
-
Inbound Customer Service Agent-Bodewell (Remote)
Inbound Customer Service Agent-Bodewell (Remote)
GE Appliances, a Haier company
Oklahoma City, OK
-
Call Center Representative- Taxpayer Resources Center
Call Center Representative- Taxpayer Resources Center
State of Oklahoma
Oklahoma City, OK
-
Customer Service Representative Tricare - Remote in Oklahoma - OK
Customer Service Representative Tricare - Remote in Oklahoma - OK
VetJobs
Oklahoma City, OK
-
Customer Service Representative
Customer Service Representative
ARL Bio Pharma
Oklahoma City, OK $16.00 - $18.00
-
Outbound Call Center Rep - Remote
Outbound Call Center Rep - Remote
Signify Health
Oklahoma City, OK
-
Remote Talent Acquisition & HR Data Analyst
Alliance Animal Health
Oklahoma City, OK
-
Sales Operations Analyst
Sales Operations Analyst
Canonical
Cleveland County, OK
-
Customer Resolution Specialist
Customer Resolution Specialist
First Fidelity Bank
Oklahoma City, OK
-
Remote Associate Customer Service Representative
Remote Associate Customer Service Representative
CCC Intelligent Solutions
Oklahoma City, OK
-
Associate Sales Operations Analyst
Associate Sales Operations Analyst
Canonical
Cleveland County, OK
-
Full Time Customer Relations Representative
Full Time Customer Relations Representative
Omega Consultants
Oklahoma City, OK
-
Senior Customer Success Account Manager
Senior Customer Success Account Manager
Microsoft
Oklahoma, United States $103,800.00 - $268,900.00
-
Bilingual Spanish-Inbound Customer Service Agent - Consumer Relations (Remote)
Bilingual Spanish-Inbound Customer Service Agent - Consumer Relations (Remote)
GE Appliances, a Haier company
Oklahoma City, OK
-
Customer Service & Support Specialist
CORKEN - an IDEX Energy business
Oklahoma City, OK
-
Customer Service Specialist - Part time
Customer Service Specialist - Part time
Museum of the Bible
Oklahoma City, OK
-
Customer Relations Representative - State Farm Agent Team Member
Customer Relations Representative - State Farm Agent Team Member
State Farm Agent
Edmond, OK $30,000.00 - $80,000.00
People also viewed
-
Customer Service Representative
Customer Service Representative
TTEC
Oklahoma City, OK
-
Customer Service Representative
Customer Service Representative
SendaRide
Oklahoma City, OK
-
IAC Life Operations Customer Service Representative
IAC Life Operations Customer Service Representative
MidFirst Bank
Oklahoma City, OK
-
Customer Service Representative
Customer Service Representative
Fulcrum Group tx
Oklahoma City, OK
-
GM Envolve- EV Customer Success Manager- SCR
GM Envolve- EV Customer Success Manager- SCR
General Motors
Oklahoma, United States
-
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
State Farm Agent
Oklahoma City, OK
-
Customer Service Representative I
Customer Service Representative I
City of Edmond
Edmond, OK
-
Senior Business Process Analyst
Senior Business Process Analyst
MidFirst Bank
Oklahoma City, OK
-
Work from Home Customer Service Rep in a Contractor Role - Omni
Work from Home Customer Service Rep in a Contractor Role - Omni
Omni Interactions
Oklahoma City, OK $14.00 - $20.00
-
Customer Care Representative
Customer Care Representative
Workplace Options
Oklahoma City, OK
Similar Searches
- Customer Service Analyst jobs 114,100 open jobs
- Customer Support Analyst jobs 60,285 open jobs
- Student Representative jobs 6,984 open jobs
- Client Analyst jobs 53,091 open jobs
- Advertising Analyst jobs 725 open jobs
- Regional jobs 365,806 open jobs
- Associate Quality Engineer jobs 294 open jobs
- Shopper Marketing Manager jobs 11,988 open jobs
- Expense Analyst jobs 89,796 open jobs
- Competitive Intelligence Analyst jobs 15,923 open jobs
- Loan Analyst jobs 22,075 open jobs
- Order Analyst jobs 105,507 open jobs
- Consulting Analyst jobs 183,192 open jobs
- Regional Analyst jobs 20,800 open jobs
- Commerce Analyst jobs 1,002 open jobs
- Supply Chain Coordinator jobs 29,591 open jobs
- Strategic Planning Specialist jobs 23,571 open jobs
- Quality Assurance Compliance Manager jobs 2,179 open jobs
- Chemical Engineering Intern jobs 772 open jobs
- User Experience Analyst jobs 20,025 open jobs
- Sales Analyst jobs 60,183 open jobs
- Commercial Analyst jobs 52,305 open jobs
- Social Media Director jobs 16,959 open jobs
- Lead Project Analyst jobs 24,200 open jobs
- Product Marketing Intern jobs 1,307 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More